Returns & Exchanges
At Corston, we want you to be completely satisfied with your architectural hardware and lighting. If your order isn't quite right, you can return any unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Log in to our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the products in their original Corston boxes, ensuring all screws and components are included to avoid restocking fees.
Label and Post
Print your prepaid shipping label from the portal, attach it to the outside of your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our warehouse team inspects the returned hardware, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing